All Rodebjer products are carefully checked before being sent to our customers. Despite this, if you receive an item that is damaged or defective, please contact our customer support as soon as possible. Include your order number, a description of the damage, and photos.
If a replacement is available, we will send a new item. If not, you will be refunded the original cost of the item and the return shipping cost, unless the defect can be repaired. Please note that the original delivery cost will not be refunded if other items from the same order are not defective.
Always inspect your items upon delivery and report any issues promptly. Refunds will be issued to your original method of payment within 30 days after we have received the returned item and confirmed the defect. Keep your receipt for reference.